The environment of organizations has become increasingly international. This affects the assistant's function. Mastering foreign languages and intercultural competency are a must. In this training you'll find these aspects combined. You'll work on your professional competence in dealing with foreign business partners and you'll improve your business English. The language during the training is English only.
Intercultural communication and dealing with foreign guests
What is culture?
How do cultural differences affect behaviour and communication?
How to apply this knowlegde in daily work processes
The meaning of non-verbal signals in personal contacts and on the telephone
Tips for non-verbal behaviour in dealing with foreign guests
How to receive guests in a professional manner and entertain them with the right topics
Making small talk with confidence
Professional telephone conversations
How to control the conversation from A to Z, to connect calls, to take a message
Important expressions you should know
How to manage challenging communication partners and difficult situations on the telephone
Work on the participants' own cases
Modern business correspondence
Do´s and Don´ts of international correspondence
Formats of English letters
How to use standard expressions and polite phrases
How to apply a formal and an informal writing style
How to write a set of correspondence based on practical cases
Checklists for the preparation and organization of a meeting with international participants
Vocabulary for writing the meeting documents
Writing the agenda and the invitation
How to define a dress code
Professional and personal presentation
How to present yourself personally and professionally
How to represent your company and your superior(s)
How to give a short presentation
Diese Veranstaltung ist auch als Bestandteil buchbar von: Lehrgang Geprüfte/r Internationale/r Management-Assistent/in.